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Episode Summary

In this episode, we sit down with Skimmer’s new Chief Executive Officer Jack Nelson and Managing Consultant Ryan Hash. We discuss how their careers each led them to Skimmer and the unlimited potential that Jack saw in the pool industry and Skimmer specifically which made him and his partner pull the trigger on investing in the software. 

Don’t worry….. the majority of the episode is about the pool service software, we know that’s what you want to hear! If you are not familiar with it,  Skimmer is pool service software that makes it easier to run your pool business. It allows you to finally ditch that old paper-based system and run your business in a more modern way. 

Their pool service software allows businesses to create custom profiles for each customer, optimize routes as well as track each stops data, email service reports, easily track repairs, service calls, and filter cleanings, create a customizable checklist for each service stop, track technicians throughout the day, integrate with QuickBooks, and the app automatically syncs to the Cloud which works even in areas with no internet connection.

Now that Skimmer has a web portal to match the features of the app, it truly has everything you need to manage your service company. The best part is that they are always listening to their customer’s needs and have several new features coming soon. Also, with Jack and his partner investing in the company they now have the resources and team to take an already great product to the next level!

Topics Discussed

• 07:55 - Why Jack and his partner invested in Skimmer

• 09:47 - What Skimmer is exactly

• 11:00 - How Skimmer listens to their customers

• 14:05 - It’s time to embrace switching from pen and paper to Skimmer

• 20:52 - Route management with Skimmer

• 24:51 - Temporarily move pools or routes from one technician to another

• 27:16 - Taking all the guesswork out of service stops by documenting all details on the app

• 31:30 - Track part replacements with Skimmer’s shopping list system

• 33:52 - Staying organized with Skimmer’s parts database

• 38:18 - How Skimmer’s email service reports look and how to customize them

• 39:34 - Tracking and reporting repairs with Skimmer’s work order feature

• 41:34 - Charging for one-time transactions separate from monthly fees

• 44:38 - Streamlining the billing process and syncing with QuickBooks

• 51:22 - Skimmer’s new and upcoming direct invoicing

• 53:38 - Skimmer’s web interface and how it complements the app

• 58:05 - Skimmer’s pricing model

• 59:44 - The scalability of Skimmer’s platform

• 01:01:33 - Skimmer’s training videos

• 01:03:34 - Skimmer’s first-ever discount exclusively for Pool Chasers listeners

• 01:07:59 - Skimmer’s new features coming later this year

Connect with Guest

• Website

• Facebook

• Instagram

• Twitter

• LinkedIn

Sponsors

• Skimmer

• Pentair

• Primate Pool Tools

Key Quotes From Episode

• The best way to build a product is to listen to what your customers want. ~Ryan

• Skimmer has its way of doing things, and that’s informed by our customers and what they’re asking for. You’re going to get the most out of Skimmer if you’re willing to meet us in the middle. ~Ryan

• The app is just so simple to use, and you can tell that it’s built by a good developer because there’s no clutter. ~Jack

• Get 50% off of your first 2 months by going to getskimmer.com/poolchasers. ~Jack