Episode 138: Skimmer: Pool Software for the Modern Day Pool Professional with Jack Nelson & Ryan Hash
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Episode Summary
In this episode, we sit down with Skimmer’s new Chief Executive Officer Jack Nelson and Managing Consultant Ryan Hash. We discuss how their careers each led them to Skimmer and the unlimited potential that Jack saw in the pool industry and Skimmer specifically which made him and his partner pull the trigger on investing in the software.
Don’t worry….. the majority of the episode is about the pool service software, we know that’s what you want to hear! If you are not familiar with it, Skimmer is pool service software that makes it easier to run your pool business. It allows you to finally ditch that old paper-based system and run your business in a more modern way.
Their pool service software allows businesses to create custom profiles for each customer, optimize routes as well as track each stops data, email service reports, easily track repairs, service calls, and filter cleanings, create a customizable checklist for each service stop, track technicians throughout the day, integrate with QuickBooks, and the app automatically syncs to the Cloud which works even in areas with no internet connection.
Now that Skimmer has a web portal to match the features of the app, it truly has everything you need to manage your service company. The best part is that they are always listening to their customer’s needs and have several new features coming soon. Also, with Jack and his partner investing in the company they now have the resources and team to take an already great product to the next level!
Topics Discussed
07:55 - Why Jack and his partner invested in Skimmer
09:47 - What Skimmer is exactly
11:00 - How Skimmer listens to their customers
14:05 - It’s time to embrace switching from pen and paper to Skimmer
20:52 - Route management with Skimmer
24:51 - Temporarily move pools or routes from one technician to another
27:16 - Taking all the guesswork out of service stops by documenting all details on the app
31:30 - Track part replacements with Skimmer’s shopping list system
33:52 - Staying organized with Skimmer’s parts database
38:18 - How Skimmer’s email service reports look and how to customize them
39:34 - Tracking and reporting repairs with Skimmer’s work order feature
41:34 - Charging for one-time transactions separate from monthly fees
44:38 - Streamlining the billing process and syncing with QuickBooks
51:22 - Skimmer’s new and upcoming direct invoicing
53:38 - Skimmer’s web interface and how it complements the app
58:05 - Skimmer’s pricing model
59:44 - The scalability of Skimmer’s platform
01:01:33 - Skimmer’s training videos
01:03:34 - Skimmer’s first-ever discount exclusively for Pool Chasers listeners
01:07:59 - Skimmer’s new features coming later this year
Sponsors
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Key Quotes From Episode
The best way to build a product is to listen to what your customers want. ~Ryan
Skimmer has its way of doing things, and that’s informed by our customers and what they’re asking for. You’re going to get the most out of Skimmer if you’re willing to meet us in the middle. ~Ryan
The app is just so simple to use, and you can tell that it’s built by a good developer because there’s no clutter. ~Jack
Get 50% off of your first 2 months by going to getskimmer.com/poolchasers. ~Jack
