Episode 120: Hot Tub Fundamentals, Best Practices, and Up-Sell Tactics with Robert Stuart

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In this episode, we sat down with Robert Stuart who is from Colorado Springs, Colorado. Robert has over 30 years of experience in the hot tub industry. He shares some fundamentals and best practices on how to service and upsell to make the most out of the hot tubs on your route. Listen in as Robert discusses the differences between a pool and a hot tub and the unique challenges of building and maintaining the latter, considerations in tailoring the right spa to the customer’s wants and needs, the perfect drain and maintenance schedule for a hot tub, how to conduct a chemical maintenance check, and financial opportunities when servicing hot tubs on your route.

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Articles Written by Robert Stuart

• What to Look For in a Spa Tech

• Spa Error Codes

• Getting Value From Trade-in Spas

• Charge What You're Worth

• Skin Rashes

Sponsors

• Pentair

• Spa Retailer Magazine

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Show Notes

• 01:59 - How Robert got into the pool and hot tub industry

• 11:40 - How being in the military had an influence on how Robert does business today

• 16:34 - What exactly is a hot tub?

• 22:58 - Getting rid of a scum line on a hot tub

• 28:29 - Walking an owner through making the right choice of hot tub

• 35:29 - Hot tub maintenance considerations

• 41:47 - Robert’s recommendations for preparing a hot tub service schedule

• 48:53 - How a chemical maintenance check is done

• 54:04 - What pictures are taken during a maintenance check?

• 57:02 - Checking the temperature of a spa

• 1:02:08 - The importance of the type of filters used in a hot tub and how to change them

• 1:07:30 - Financial opportunities in the hot tub industry

• 1:09:52 - Installing a salt generator on a hot tub

• 1:12:36 - Other spa accessories you can easily sell

• 1:16:25 - Addressing hot tub skin rashes