Episode 106: Pool & Electrical Products (PEP) with Scott Keck and David White
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In this episode, we had the opportunity to sit down with Pool & Electrical Products (PEP) Sales Manager Scott Keck and First Choice Product Manager David White. We had a great conversation about how PEP was started and how it has developed into what it is today. Scott and David share with us what makes PEP stand out and how to this day, their goal is to fulfill every order to 100%. That process takes adequate inventory and the guys explain to us how PEP works very hard to make that happen. We were very impressed with their inventory when we visited the North Phoenix Branch, especially the amount of electrical and gas products they had on hand. This makes PEP a one-stop-shop for every project in the pool industry.
David tells us how the First Choice Brand of chemicals and products came about and what the selection process looks like when choosing what becomes a part of the product line. Overall both PEP and First Choice are customer-service driven and strive to give you the consumer the best experience possible. If you are interested in doing so, we also discuss how to set up an account and find the training that PEP offers. We were excited to have both Scott and David in the studio and look forward to a time when we can attend a PEP day. If you have not done so already, we encourage you to check out a branch in your area and see what they have to offer.
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Resources Mentioned
Sponsors
Show Notes
[01:35] Scott Keck started in the pool industry 30 years ago
[05:14] Lessons from being a chlorine loader
[08:41] David White cuts his teeth in the pool business at pool supply store
[12:50] Transitioning to PEP First Choice Brand Manager
[26:07] PEP (Pool Electrical Products) Started 28 years ago by Andreas & Sandy Becerra
[28:11] Andreas had a vision for better customer service and learned from being in the trenches
[36:07] PEP differentiates themselves by stocking everything
[38:47] One stop shop for electrical, gas fittings, and more
[41:10] 100 percent fill with adequate inventory
[42:27] Impressed by organized warehouse at PEP North Phoenix branch
[44:36] If it’s not in stock we can order it
[45:56] Pool pros love that PEP listens to their recommendations
[47:26] Gas Line Certification by PEP with printed card for pros in California
[51:32] Why PEP developed First Choice line
[54:07] First Choice Chemicals
[01:02:26] Feedback from pros on First Choice chemicals
[01:05:08] Call us! We value your feedback and opinion
[01:06:28] How to setup an account at PEP
[01:09:14] PEP website calendar for events and training
