In this episode we sit down with Matt Lord, the young and energetic second-generation pool builder behind Coastal Pools in Melbourne, Australia. Matt shares his journey of joining the family business in 2016 and how he’s injected a fresh perspective into an industry that’s often slow to change. From his initial insecurities about being a young entrepreneur in an “old man’s game” to recognizing his youth as a key asset, Matt talks about his unique approach to pool building and business.

Listeners will hear about the challenges and rewards of running a boutique pool business in Australia, where quality craftsmanship and personalized service are top priorities. Matt discusses how Coastal Pools creates customized, high-end swimming pools, emphasizing detail, innovation, and customer relationships that extend beyond just building pools.

• Sponsored by Lyon Financial 

Connect with Matt Lord & Coastal Pools 

• Website https://coastalpoolsandspas.com.au/ 

• Instagram https://www.instagram.com/coastalpoolsandspas/ 

Topics Discussed

• [00:00] Matt’s journey into the pool industry and overcoming insecurities

• [00:10] The state of the pool industry in Melbourne and why change was needed

• [00:20] Differences in pool construction between Australia and the U.S.

• [00:35] Building relationships with clients that last beyond the pool project

• [00:50] Creative and detailed designs that make Coastal Pools stand out

• [01:05] Business management insights and handling challenges in the industry

• [01:20] Marketing strategies and the power of word-of-mouth for Coastal Pools