Episode 213: Overcoming Roadblocks and Barriers to Growth with Jack Nelson and Bryce Sirrine of Skimmer
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Episode Summary
Today, we sit down once again with Skimmer CEO Jack Nelson and Bryce Sirrine of Beyond Pool Cleaning and Sun Pool and Patio and brand ambassador for Skimmer.
Listen in as our guests talk about their experiences in navigating common roadblocks and barriers to growing your business, whether you run a one-man-show or a large company. They break down the journey down to the very beginning as you work your way up to 100 accounts, then 250, followed by 400, and finally beyond 500.
They speak on the importance of being able to do more with less people as you scale, by using technology and automation to create an efficient system. They also talk about time management and task prioritization, as well as the benefits of a great company culture and making it a point to give your employees a clear vision of your long-term goals for the company.
Topics Discussed
04:46 - Challenges in managing 100 accounts
12:27 - Making your first hires and the keys to a great business partnership
18:06 - Keeping your employees accountable
21:39 - Challenges in managing 250 accounts
37:32 - The importance of culture
46:00 - Challenges in managing 400 accounts
56:37 - Knowing which tasks to delegate
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Key Quotes From Episode
People are expensive. So, the more you can grow the business without having to hire a bunch of people but making sure they’re doing their jobs, the faster and more profitable you can grow your business. ~Bryce
A lot of tech companies just try to make the products really great; but, when you’re in the service business, you have to have not only a great product, but also great customer support. ~Bryce
You have to have a culture that is obsessed with customer satisfaction. ~Jack
I’d err on the side of over-delegating. I think it’s the right way to scale your business; but, that’s provided you’ve got the right checks and balances in place. ~Jack