Episode 113: Pentair Master Service Program with Sue Robach
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In this episode, we sat down with Pentair’s National Training Manager Sue Robach to discuss the Pentair Master Service Program. When we ran Brothers Pool Service, we were always trying to find ways to make us and our team better. We were also constantly looking for topics to discuss during our weekly meetings and we think that this would have been a great resource to have. For many companies out there, the summer will be coming to an end which will allow more time for education. What better way to educate yourself than to enroll in the Pentair Master Service Program? With the ability to give each employee their own login, they can all go through the program individually or you can do it as a team. Either way, the Pentair Master Service Program provides a learning opportunity like no other. Whether you choose to install Pentair equipment on most jobs like we did or you have a few pools with their equipment on them, you will need to learn how to troubleshoot and this program provides the tools to help you do just that. In addition to that, you will get access to some amazing tools such as the Tech Smart, Pool IQ, and Pool Pad Pro apps.
Show Notes
01:06 - Sue Robach of Pentair
02:32 - Started in the industry 40 years ago
05:02 - Owned a pool service company
10:15 - Why Pentair created the Master Service Program
11:15 - How to get started and what is required
13:11 - How to get a Pentair Partner Number
15:38 - What you get when creating a Pentair Partner account
19:40 - Copper Level
28:09 - Bronze Level
35:42 - Silver Level
41:40 - Pentair working on two additional levels Gold and Platinum
42:45 - What did it take developing this education?
47:11 - How Sue would use the education when she had a company
49:43 - Encouraging your team to go through the program
52:52 - Video Categories in Pentair University
55:12 - Professionals using Master Service Program
