Episode 47: How Making HR a Priority Can Create a Strong Company Culture with Ruben Galvan of Zodiac

In this episode we interview Ruben Galvan who is the Vice President of training and organizational development for Fluidra (Zodiac/Jandy). We discuss the importance of HR and why making it a priority will set your business up for success.

We know that many of the businesses owners in our industry wear multiple hats with one of them being HR. They tend to make other parts of the business such as the customer, generating revenue, and getting the services out their priority. Those are all very important, but imagine the impact it can have on your business if you can take the time to invest into your people by listening to them, showing them recognition and appreciation, and letting them know how important they are to the company. 

It is vital to understand that if you want to have the best customer experience it starts with the best employee experience. They are the front line and the ones that interact with the customers on a daily basis. What they experience when they come in each day will be reflected to the customer out in the field. If you can take parts of this episode and apply them to your business, we promise it will payoff in more ways then one.

Shownotes

2:45 Getting to Know Ruben

6:27 Mentors Growing Up

9:51 I Wish I had a Pool Growing up

12:58 How Ruben got into HR

17:02 What is HR Anyway?

19:43 Small Business Issues in HR

23:20 Where to go for HR Help

26:15 Learning and Doing HR Takes Time

29:03 The Challenges of Bringing Multiple Companies Under one Roof

35:45 What is Unique About Fluidra

44:53 How do you get the Best People for Your Business

47:10 Help to Shape the Personality of Greatness

53:22 Having a job VS. an Experience

55:16 The Best Customer Experience Comes from the Best Employee Experience

59:12 Making Company Culture a Priority Without Breaking the Bank

1:05:00 How to Implement Team Values

1:07:30 Books Recommended for Leadership and Company Culture

1:09:31 Why Host the ZPPN symposium

1:12:43 What People can Expect to see with the Fluidra Merger

You can find out more about Fluidra and Jandy below:

Fluidra: http://bit.ly/FluidraPWU

Jandy: http://bit.ly/JandyPWU

Resources

Start With Why: http://bit.ly/StartWIthWhyPWU

Good To Great: http://bit.ly/GoodToGreatPWU

5 Dysfunctions of a Team: http://bit.ly/5DysfunctionsPWU

Sponsors

Jandy is proud to support the podcast. With their recent "Quitting the Internet" policy that went into effect January 1st 2019, they're taking a firm stance to support our industry. We think this policy is a good step forward for our industry and are glad to see a company take a stand for the service guys and gals out there. If you haven't heard episode 31 yet, please go listen to it to find out more information or go to http://bit.ly/JandyBuiltStrongPWU

This episode is also brought to you by NPT Pool Products. NPT Design Centers are THE place to go for pool tile, pool finish, hardscapes, outdoor kitchens, and more! Pool Professionals, Builders, and Designers can send your customers to NPT for professional design assistance and product samples they can take home. You can go to http://bit.ly/NPTpoolPWU to find the nearest design center or showroom as well as a wealth of photographs to show your clients. You can also download a copy of the NPT Tile and Pool Finish catalogs. So, download the NPT Mobile App today to select products, save favorites, and email them directly to your pool builder, and be sure to follow @NPTpoolproducts on Instagram and Facebook for the latest photos and product information!

We are proud to have Genesis on board with our mission. GENESIS® was established in 1998 and joined by leaders wanting to lift our industry’s ability to design, engineer, construct and service watershapes that resonate with people’s minds and spirits. Since its humble, yet passionate beginnings, thousands of professionals have trusted GENESIS® faculty and courses. You can learn more by going to http://bit.ly/GenesisPoolPWU

Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if you possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.   

To support the podcast, click the link below: http://bit.ly/PCPatreonPWU